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Terms & Conditions

The following terms and conditions apply to all transactions with Carter's Magical Events web site. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions, This does not affect any statutory rights that you may have. Please read them carefully.


All orders that you place on this Web Site will be subject to acceptance in accordance with these Terms. These Terms may be amended at any time by Carter's Magical Events. They may also be extended to include other conditions applicable to specific goods or services offered by Carter's Magical Events from time to time. It is your responsibility to read the Terms every time you place an order. Carter's Magical Events reserves the right in its absolute discretion at any time and without notice to remove, amend or vary the content, which appears on any page of the Web Site.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Many of the products are hand made and may contain small imperfections that may not be visible in published photos.

The intention of Carter's Magical Events is that all information on the website should be as accurate and up to date as possible. However, Carter's Magical Events cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Times

Postage of products within UK (stock items) will normally be made within 2-4 working days from clearance of payment. We use Royal Mail and/or DPD for our delivery. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

For commissioned or made to order items we will contact you to discuss lead times and expected dates for postage of your items. Depending on the item and complexity of the project this could be up to 3 months. For these items please contact us directly using the contact form to discuss the project.


We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be raised with us at the time of delivery.

Please remember to inspect the condition and quantity of your package/goods before signing for them. Claims for missing or damaged products will be rejected if they have been signed for. In the event that goods are returned to us because they were not signed for we will not be liable for any loss sustained by you and we will contact you to arrange payment by you of a further carriage charge before we are obliged to attempt to redeliver the items to you.


Data and Privacy


Information about how we process your data can be found in our Privacy Policy

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition it will be your responsibility to inform us by email to via our contact us page within 14 days from delivery.

Shortages:  It will be your responsibility to notify us of any shortages by email via our contact us page within 14 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any in-correct goods within 14 days from delivery by email via our contact us page.


We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date by email via our contact us page.

Faulty Goods

Products that are deemed faulty can be returned for replacement or refunded as detailed in our returns policy. This does not affect any statutory rights that you may have.


Carter's Magical Events
24 Eastwood
S6 1TU
07549 167 622


Last updated September 2022




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